Returns, Exchanges & Refunds

Because we sell barber and grooming products, including items that may touch skin or hair, we have to follow strict hygiene rules.

8.1 General Return Window

• You may request a return for eligible items within 14 days of the delivery date.

• To be eligible, items must be:

  • Unused and unopened

  • In their original packaging

  • In resellable condition

  • Accompanied by a receipt or proof of purchase

To start a return, contact us at [your email] with your order number and reason for the return. Do not ship anything back until you receive return instructions.

8.2 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded, unless defective on arrival:

• Clippers, trimmers, blades, razors, shears, combs, brushes, guards, and similar tools that have been opened or used

• Any product that has been opened, used, or shows signs of wear

• Liquids, sprays, gels, creams, and any chemical products that have been opened

• Items marked as “Final Sale”

• Gift cards or digital products

We reserve the right to refuse returns that do not meet these conditions.

8.3 Defective or Incorrect Items

If you receive a defective, damaged, or wrong item:

1. Contact us at info@clippersshoppingllc.com within 7 days of delivery.

2. Include:

   • Your order number

   • A description of the issue

   • Clear photos or video of the product and packaging

After reviewing your claim, we may, at our discretion:

• Send a replacement product,

• Offer store credit, or

• Issue a partial or full refund.

We may require the defective or incorrect item to be returned before issuing a replacement or refund.

8.4 Return Shipping Costs

• If the return is due to our error (wrong item, defective item, etc.), we may provide a prepaid return label or reimburse reasonable return shipping costs.

• If the return is due to a change of mind, ordering the wrong item, or other customer-related reasons, you are responsible for return shipping costs.

We are not responsible for lost or damaged return shipments. We recommend using a trackable shipping service.

8.5 Refunds

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed to your original payment method within a reasonable time (typically 5–10 business days, depending on your bank or card issuer).

• Shipping fees paid on the original order are non-refundable, unless the return is due to our error.

9. Order Cancellations

9.1 Customer-Initiated Cancellations

• Orders may be cancelled only if they have not yet entered processing or shipping.

• Because we need 5–7 business days to process orders, we recommend contacting us as soon as possible if you need to cancel or change your order.

• Once an order is marked as “Processing” or “Shipped”, it may no longer be eligible for cancellation.

To request cancellation, email [your email] with your order number and “Cancellation Request” in the subject line.

9.2 Our Right to Cancel

We reserve the right to cancel an order at any time due to:

• Suspected fraud or unauthorized use of payment,

• Pricing or listing errors,

• Inventory issues (e.g., item out of stock), or

• Any other legitimate reason.

If we cancel your order, you will receive a full refund to your original payment method.

Plain-English Customer Policy (Short Version.

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